What is Customer Satisfaction Score (CSAT) | How to calculate CSAT | When to use CSAT
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What is Customer Satisfaction Score (CSAT) | How to calculate CSAT | When to use CSAT
Customer Satisfaction or CSAT is a metric that determines your customer’s satisfaction with your brand. It is one of the essential parameters that is involved in shaping an effective customer experience management (CEM) system. CSAT plays a vital role as one of the key performance indicators that help organizations understand where they’re ...
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