This year, overall customer satisfaction with the vehicle purchase experience is 801 (on a 1,000-point scale), up from 793 a ...

The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

As student absenteeism reaches record highs in schools across the United States, new research finds that student absences are linked to lower teacher job satisfaction, raising concerns that this may ...

As student absenteeism reaches record highs in schools across the United States, new research finds that student absences are ...

Customer satisfaction with the Chevy sales process remains high in 2024, though other brands are overtaking it, the J.D.

Porsche maintained the top spot among premium brands with a satisfaction score of 851, followed by Infiniti (840) and Jaguar ...

J.D. Power's latest shows customers are getting more satisfied with their sales experience, with lower markups getting much ...

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...

TROY, Mich.: 6 Nov. 2024 — For the first time, the J.D. Power 2024 U.S. Home Security Satisfaction Study, SM released today, is split into two segments: professionally and self-monitored systems.

A recently released report by Kapture CX documents the rise of hybrid customer support. The study shows that customers want ...

Porsche ranks highest in J.D. Powers 2024 U.S. Sales Satisfaction Index, earning top marks for premium brands with a score of ...