Ultimately, the future of business belongs to those who can master the art and science of customer experience.

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the ...

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators.

Latest part of corporate evolution sees Avaya accelerate innovation-first ‘moonshot’ initiative into Infinity CX platform’s 2025 roadmap.

Telus leverages Dynatrace to enhance customer experience with AI-driven observability, faster DevOps and real-time business ...

Modern Customer Experience Automation (CXA) platforms are powered by AI and built to adapt in real time. These capabilities enable more personalized, seamless and data-driven customer experiences.

When done right, AI can increase customer satisfaction, improve accuracy, and free employees to focus on more complex tasks.

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from ...

Customer success is an ethos, not a department. Establishing a customer success function is an excellent step towards enriching the customer experience. It is a built-in customer advocate within the ...

So, What Does Customer Experience Mean? According to MarTech, a marketing technology news platform, every interaction a consumer has with a brand results in customer experience. "Customer experience ...

Ghana’s leading non-life insurer, Enterprise Insurance Ltd, has taken another bold step in customer convenience with the launch of ClaimXpress, a cutting-edge digital claims portal designed to make ...