Therapy chatbots powered by large language models may stigmatize users with mental health conditions and otherwise respond ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

A recent study by Stanford University offers a warning that therapy chatbots could pose a substantial safety risk to users suffering from mental health issues.

As large language models become increasingly popular, the security community and foreign adversaries are constantly looking ...

People are leaning on AI tools to figure out what is real on topics such as funding cuts and misinformation about cloud ...

As the uncontrolled and unapproved use of unvetted AI tools such as ChatGPT soars, so too does the risk that company secrets ...

Grok, the chatbot created by Elon Musk’s xAI, began responding with violent posts this week after the company tweaked its ...

Machines have always talked to each other in languages that humans can’t naturally understand. The internet itself is a ...

With a rise in artificial intelligence, many people are turning to AI chatbots for companionship. They’re designed to adapt ...

Chatbots may be contributing to a wider distrust in democratic institutions, new report finds. Credit: Jakub Porzycki / ...

With chatbots sending users to nonexistent pages, websites are redesigning their 404 error messages to serve content, retain ...