“We’ve seen people arrested for complaining to customer service or for leaving online reviews on hotels and rental car ...

Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

according to online reviewers. Most reviews—positive and negative—focus on the provider rather than the service. If you’re ...

Answers have been edited for clarity. NJ: What does it mean for a company to rely “too much” upon virtual agents for contact centers? Jeetu Patel (Patel): Historically, virtual agents in the customer ...

Glenn Fogel, president and CEO of Booking Holdings, outlined AI projects for the company's brands and shared updates.

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

A Target customer has blasted the retail outlet after their response to her opened delivery boxes was to accuse her of stealing.

Autohome is China’s largest automobile online media platform in terms of user traffic. The firm started providing media services in 2008 with a focus on new car content and building an active online ...

At the Sydney leg of the Snowflake World Tour, the company showcased how its platform simplifies data management, reduces ...

Discover how to find the best non-GamStop casinos with the fastest withdrawals. Learn key tips and strategies to ensure quick ...

Northpointe Bank has helped finance over 55,000 homes since 2021 and has a strong customer service ratings. It offers ...

"Individuals calling this fake support number will be greeted by an individual asking what product they are having issues ...