He said he took the wait time metric off the website because he thought it kept people from calling. Frank Bisignano, president and CEO of Fiserv, appears at a Senate Committee on Finance hearing to ...

Frank Bisignano told lawmakers he intends to improve accuracy in payments and and raise morale at the agency, which has already lost 7,000 workers.

Frank Bisignano wouldn’t say whether he still considers himself “a DOGE person” and provided scant details on remaining DOGE ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

Social Security Commissioner Frank Bisignano has a “technology agenda” to improve productivity at the agency, which has shed ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

The Social Security Administration's new chief, Frank Bisignano, says he's doubling down on the use of artificial intelligence and tech tools to streamline services, despite concerns from some ...

In a recent interview, agency head Frank Bisignano said he plans to deploy DOGE staffers ... His résumé includes years as chief executive officer of payment processing giant Fiserv. He has also held ...

In a recent interview, agency head Frank Bisignano said he plans to deploy DOGE staffers to help Social Security personnel revamp customer service to rely more heavily on technology and artificial ...

Fiserv's Bisignano confirmed as SSA commissioner. Why Fiserv is planning a new regional headquarters Why Fiserv is planning a new regional headquarters. Where Fiserv plans to hire 2,000 workers ...