Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Old CX metrics miss tone, safety and trust. The EVALS+ Pyramid shows CX leaders how to evaluate AI where it counts.

Federal agencies are under growing pressure to deliver services that are not just efficient—but also intuitive, accessible and user-friendly. Achieving a truly “frictionless” customer experience (CX) ...

Saudi Arabia introduces new regulations for fine dining establishments to enhance service quality, dress codes, and dining ...

Anytime Fitness has appointed a new creative partner, as its looks to “deliver against the entire customer journey”.Following some project work last year, the fitness brand has named Akcelo as its new ...

In boardrooms and innovation hubs worldwide, artificial intelligence (AI) is no longer a distant promise, it’s a current ...

American Banker's Frictionless Fraud report finds not all institutions are well assured their customer verification tools can keep up with new schemes.

India’s pet care market is booming, but a majority of it remains unorganised. As more Indians embrace pet parenting, the ...

PublicTechnology explores the tax agency’s ambitious vision for the coming years, including ‘automating tax where possible’, investing in new analytics technology to help combat fraud, and upgrading a ...

RingConn, a leading smart ring innovator, has officially launched its flagship Gen 2 Smart Ring and accessories on ...

Authorization enables government agencies and organizations requiring FedRAMP-authorized software to drive frictionless & secure IAM for citizens, business customers, partners, and AI agents ...

ADMA has announced Todd Sampson as the closing keynote speaker for its 2025 Global Forum, with top marketers from Mecca, NAB, Optus and Pepsi Co also set to speak.The announcement:The Association for ...