AI chatbots like ChatGPT and Perplexity are helping users access paywalled content without clicking through. Here’s how it works and how readers are affected.

Researchers say popular mental health chatbots can reinforce harmful stereotypes and respond inappropriately to users in ...

Young people are increasingly turning to AI “companion chatbots” to meet their emotional needs. But a new study shows that ...

Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

If the bill passes through the Legislature, Gov. Gavin Newsom will decide whether or not to sign it — an uncertain prospect ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Therapy chatbots powered by large language models may stigmatize users with mental health conditions and otherwise respond ...

Inc. obtained the document from Surge AI, a data-labeling giant. It contains dicey edge cases on sensitive topics.

Happy Tuesday! Imagine trying to find an entire jury full of people without strong feelings about Elon Musk. Send news tips ...

A recent study by Stanford University offers a warning that therapy chatbots could pose a substantial safety risk to users ...

People are leaning on AI tools to figure out what is real on topics such as funding cuts and misinformation about cloud ...

When Karandeep Anand’s 5-year-old daughter gets home from school, they fire up the artificial intelligence chatbot platform ...