Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

Therapy chatbots powered by large language models may stigmatize users with mental health conditions and otherwise respond ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

People are leaning on AI tools to figure out what is real on topics such as funding cuts and misinformation about cloud ...

AI chatbots failed to "rank the last five presidents from best to worst, specifically regarding antisemitism," in a way that ...

As the uncontrolled and unapproved use of unvetted AI tools such as ChatGPT soars, so too does the risk that company secrets ...

Mental health chatbots promise therapy at your fingertips, but can AI ease anxiety and depression, or are we confusing conversation with care?

Kids are using AI chatbots for advice and support, but many face safety and accuracy risks without enough adult guidance.

Machines have always talked to each other in languages that humans can’t naturally understand. The internet itself is a ...

Grok, the chatbot created by Elon Musk’s xAI, began responding with violent posts this week after the company tweaked its ...

With chatbots sending users to nonexistent pages, websites are redesigning their 404 error messages to serve content, retain ...