SaaS provider says layoffs target non-revenue roles as it retools priorities, with costs weighing heavily on near-term ...

Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Strengthen your customer relationships by addressing these eight key customer experience failures. Opinions expressed by Entrepreneur contributors are their own. Failures like over-automation, ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Which? has published its latest rankings based on factors like customer service, store appearance, product range and ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were ...

Customer service at the City of Vernon has been an issue, according to Coun. Teresa Durning. At the Monday, Feb. 9 council ...

Douglas City Centre has celebrated its 2026 Customer Service Champion Awards, with over 5,500 public votes cast.

How CorporateCare® Enhanced supports aircraft availability through priority access to its global OEM infrastructure. The role of AOG response, lease engines, parts access, and EHM in minimizing ...

Mahindra has expanded its aftersales operations in Delhi-NCR with a new training institute, mobile eVan services and ...

A customer allegedly shot at a restaurant along the North Freeway after he was refused service. Anyone with information can ...

During a heated debate at a Public Service Commission hearing Wednesday morning, Baltimore Gas and Electric Co.’s (BGE) representatives agreed to share monthly data about their customer service center ...