The bank said it was experiencing a “technical issue” with a third-party vendor, impacting some account services like deposits and payment processing.

Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.

Capital One says the bank is working to restore service after thousands of customers reported problems depositing money.

Capital One Issues Impact Customers

FIS Global, the Capital One service provider involved, said it has "restored access" and processing should be done Friday.

Tens of thousands of Capitol One customers are missing their direct deposits in what the company is calling an issue with a third-party vendor.