Mitel®, a global leader in business communications, and Talkative, an innovative provider of AI customer service solutions, today announced an expanded partnership that will bring leading generative ...

Arslan, M. and Ghazal, A. (2024) Assessing the Role of AI in Generating Content for Digital Brand Communications: The Case of a Midjourney Generated Campaign. Open Access Library Journal, 11, 1-14.

Ecommerce chatbots are becoming more popular for eCommerce brands worldwide, here are some uses cases that explain why.

How AI-Driven Customer Insights Help Shape Product Roadmaps Imagine transforming your startup’s product roadmap with insights ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

The rapid rise of Artificial Intelligence (AI) is creating waves of excitement and fear across industries. As we see AI ...

Artificial Intelligence is making travel more accessible and personalized by using algorithms to analyze vast amounts of data ...

Glenn Fogel, president and CEO of Booking Holdings, outlined AI projects for the company's brands and shared updates.

Explore how generative AI in recruitment and talent acquisition personalizes candidate interactions and improves hiring ...

The newly upgraded AI marketing tool from JOYUP empowers restaurants to harness the power of customer data and grow online. By analyzing customer behavior, preferences, and dining patterns, the ...

Anthropic last month took the lead in providing early access to basic AI agents for the masses. This is a huge leap forward from the chat bots that have dominated early generative AI.

"By understanding a company's Customer Journey," notes ICS President Ken Kiernan, "companies can perfect their sales and ...