The bank said it was experiencing a “technical issue” with a third-party vendor, impacting some account services like deposits and payment processing.
Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
An outage affecting Capital One customers dragged into its second day Friday, further preventing some customers from accessing deposits, payments and transfers. In an afternoon statement, the bank said it was still restoring systems that had been taken offline due to a technical issue with a third-party vendor.
Capital One’s outage comes just a day after Citibank admitted that its own tech issues were keeping cusotmers from accessing their accounts from their mobile devices. Citibank also revealed that incorrect fraud alerts had been placed on customers’ cards, and that the bank was working to clear up the problem.
"Guess I'll be eating ramen again tonight," tweets one customer on third day of issues linked to a data-center power outage.
Capital One has confirmed that it is still experiencing a "disruption" that has been impacting many customers. In an email to customers seen by International Business Times, Capital One acknowledged that its issues began on Wednesday and the disruption impacting the processing of some deposits, payments and transfers.
That vendor, Fidelity Information Services, released a statement late Thursday blaming a local power outage affecting one of its data centers. Capitol One said deposits and payment processing for some consumers, small businesses and commercial banks were affected by the outage.
Frustrated Capital One customers flooded social media Thursday morning with complaints about account access issues.
A “technical issue” of a third-party vendor that Capital One uses is affecting some of the bank’s customers to access deposits and other services.
Capital One customers faced significant disruptions Thursday due to a widespread outage impacting online banking services.
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