FIS Global, the Capital One service provider involved, said it has "restored access" and processing should be done Friday.
Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
"Guess I'll be eating ramen again tonight," tweets one customer on third day of issues linked to a data-center power outage.
The bank experienced a “technical issue” with a third-party vendor this week, impacting some account services like deposits and payment processing.
A “technical issue” of a third-party vendor that Capital One uses is affecting some of the bank’s customers to access deposits and other services.
We compare the long-standing crowd favorite, the Capital One Venture Rewards card, to its flashier sibling, the Capital One Venture X.
A power outage and hardware failure at fintech FIS last week delayed deposits and payments at 27 banks, including Capital One.
Thousands of Capital One users are still reporting issues of the financial corporation being down, impacting direct deposit and other services.
According to Capital One, the disruption began on Wednesday and is due to a technical issue with one of its service providers. The outage has impacted the processing of some deposits, payments and transfers. Customers began reporting deposit-related issues -related issues on Thursday, according to Down Detector.
Capital One had a major service outage last week that left many without access to their accounts. Now, it also faces a lawsuit from CFPB.
As someone who had long favored low annual fee credit cards, the Capital One Venture X Rewards Credit Card (rates & fees) was the first premium rewards card I ever applied for and owned.
On Thursday, Capital One revealed that it was facing technical difficulties that could hinder customers' access to its digital platforms. Many customers have reported issues viewing their deposits, which can be very nerve-wracking when provided with very little information about the status of the outage.