Qlik announced the rapid adoption of Qlik Predict, a no-code predictive analytics platform designed for business users. The ...

Nearly three years after ChatGPT’s debut, generative AI is finally settling into a core set of use cases. People today use ...

FedEx CX leader explains how QDM, customer focus and digital-first design keep thousands of daily interactions on track.

Organizations build up a hidden digital estate over time. Myriad sites are set up by different parts of an organization but ...

New research uncovers a critical disconnect between how enterprises perceive customer experience and how customers actually live it. NEW YORK--(BUSINESS WIRE)--Sprinklr, the unified customer ...

The breakthrough isn’t more tools—it’s seamless data flow enabling AI to deliver intelligent, dynamic experiences.

Traditional leadership models are breaking under the pace of change; LEAD and CORE offer a framework for resilient, adaptive ...

With Webflow, Zapier and a lean in-house team, User Interviews built an automated website system that accelerates lead ...

Acquisition of Marigold’s enterprise software business aligns with all of Zeta’s guiding M&A principles Expected to be accretive to adjusted EBITDA and free cash flow in year one Increases penetration ...

Customer experience leader expands platform capabilities through strategic acquisition of AI-powered intelligence solution.

Intelligence beyond automation. AI reasoning enables logical, step-by-step decision-making that transforms DX stacks from ...

BrazeAI Decisioning Studio™ puts AI agents to work, delivering a new level of personalization and orchestration to drive measurable business results Custom and pre-built agents elevate marketers and ...