While having coffee with an old friend, we talked about our observations with companies lately. He talked about complacency. About people taking short cuts. This was a typical conversation I’ve had ...

When we see a problem, we want to stop and immediately fix it. This is easy enough if the fix takes 30 seconds, such as putting something away or adjusting something askew. But what do you do if ...

Consider someone who’s perfectly content with their office chair. It’s not ergonomic, it doesn’t have lumbar support, but it works. Then, during a meeting or a visit to a friend’s office, they sit in ...