As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...

Delivering an effortless customer experience is crucial. Customers expect fast, efficient, and seamless interactions with brands, and any friction can drive them away. Customer effort score (CES) is a ...

Get AI-powered phone, message, video, contact center, and virtual events solutions with RingCentral — the complete cloud communications platform.

Le maintien de l’engagement des participants Un autre défi des réunions virtuelles est qu’il peut être difficile de maintenir l’attention et l’engagement de chacun. Même si les participants peuvent se ...

Une communication efficace est essentielle au succès de toute entreprise. Une mauvaise communication entraîne des conflits, le non-respect des délais et le mécontentement des employés. Les ...

An intelligent IVR system doesn’t just route calls—it learns, adapts, and optimizes on its own. If a caller asks about a new product or service, the system can adjust the flow in real-time based on ...

Image Source Contact centres can also use data from customer relationship management (CRM) software. By putting this to work in a contact centre, you can collect larger quantities of customer data and ...

Image Source Customer experience and satisfaction lies at the forefront of many companies’ strategies. That means recognising that your customer may choose different channels to communicate with you ...

Les centres de contact sont ainsi en mesure de résoudre les problèmes plus rapidement qu’auparavant, ce qui rend les clients heureux et soulève des commentaires élogieux. 6 principes pour une ...

What is meeting fatigue Virtual meetings: More tiring than face-to-face meetings Causes of meeting fatigue 6 warning signs of meeting fatigue 9 tips to combat meeting fatigue Create a meeting agenda ...

Overview RingCentral’s Communications @ Work survey aims to assess how communications in the workplace is evolving. Is the amount of communications workers handle in their daily work lives today ...

Q4 2024 revenue and operating margin above guidance range with record cash flow Exceeded $50 million ARR from new products Kira Makagon promoted to President and Chief Operating Officer BELMONT, Calif ...