Although many new business books hit the market every year, remarkably little is written about implementation. There are plenty of insights about strategies, process re-design, communication, and ...

Keypoints Any time an organization looks to make changes using process improvement methodologies, it often meets heavy ...

The clock strikes midnight. Confetti rains down as the band triumphantly breaks into their traditional rendition of Auld Lang Syne. Optimism for the upcoming year is projected by the corporate ...

Too many leaders focus on the mechanics of change and ignore the most critical factor: people. Change is inevitable, but success isn’t. Don’t believe me? Research shows 70% of change management ...

If you see an injustice at work or want to grab your boss’ ear to change a particular process or protocol, the key to success is in the delivery of your message. The suggestion must appear ...

Warning: In all probability, your organization's behavior-based safety process will soon collapse. Statistics show that 70 percent of such initiatives undertaken by American companies fail, resulting ...