Nowadays, AI chatbots, such as ChatGPT, are becoming secret confession boxes for people. These chatbots not only "listen" ...

Therapy chatbots powered by large language models may stigmatize users with mental health conditions and otherwise respond ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

People are leaning on AI tools to figure out what is real on topics such as funding cuts and misinformation about cloud ...

Machines have always talked to each other in languages that humans can’t naturally understand. The internet itself is a ...

Grok, the chatbot created by Elon Musk’s xAI, began responding with violent posts this week after the company tweaked its ...

With chatbots sending users to nonexistent pages, websites are redesigning their 404 error messages to serve content, retain ...

As tools such as ChatGPT, Copilot and other generative artificial intelligence (AI) systems become part of everyday workflows ...

With a rise in artificial intelligence, many people are turning to AI chatbots for companionship. They’re designed to adapt ...

Chatbots may be contributing to a wider distrust in democratic institutions, new report finds. Credit: Jakub Porzycki / ...

If you’re using ChatGPT but getting mediocre results, don’t blame the chatbot. The problem might be your prompts.