Delighting customers takes work. VoIP phone providers are not exempt. The product must deliver as promised. It requires a stellar warranty. And copious amounts of support must be in place. And ...

I'm quite aware that most equipment supplier Frequently Aasked Questions lists and online Help centers are only there to provide assistance with their own products, and those of their distribution ...

VoIP facesa key hurdlebefore it becomes a ubiquitous technology for enterprise users. Only 12 percent of surveyed businesses use VoIP. A full 88percent of enterprise VoIP users are "satisfied" or ...

For many companies, the tough decision isn't whether to use IP telephony or not -- it's which vendor to choose. There may be considerations of current voice or data vendors already at use in an ...

Picking 25 established unified communications and VoIP providers the IT channel absolutely, positively needs to know? It's hardly an exact science. You'll notice that we have focused our attention ...

Here’s where to turn when selecting a VoIP provider. Many of these vendors will be familiar, since most also sell legacy phone systems Most of these vendors offer a mix of TDM-based and VoIP products ...

VoIP vendors poised to make news at VoiceCon this week say they will deliver on the multimedia and interoperability promises of Session Initiation Protocol with a lineup of products that use the ...

“In terms of new VoIP products, this is definitely the year of the small business,”John Macario, president of Savatar, told CRM Buyer. Macario has attended several VON Conference and Expos — the voice ...

The Sunnyvale, Calif.-based vendor Monday raised $75 million, pricing its public offering of 7.9 million shares at $9.50 each. That was one dollar less than its postponed pricing last Wednesday.

The story you are about to read is true. Well, mostly true. The names have been changed to protect the innocent as well as the guilty, although the guilty are somewhat less deserving of anonymity.

The main advantage of using a PBX VoIP trunk card over an external third-party gateway is consistency. In-skin gateways pass the vendor's proprietary PBX-to-PBX signaling between sites – Avaya's DCS ...

* Vendors step up as VoIP nets mature * EBay to acquire Skype for $2.6 billion * Microsoft to debut Sparkle, OS features * FCC mandates seen as aid to telecoms in disasters * Radio: Mesh networks ...