Despite all the discussion about customer experience and employee experience last year, many brands still aren’t meeting expectations. Business buyers, consumers and employees are emerging from the ...

Will marketing automation or customer journey orchestration meet your needs? There's no hard and fast answer, but this criteria will help you decide. By now we know that customers not only prefer, but ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of 8x8 Engage, an ...

The past few years have dramatically changed much of how companies do business. Although many are still sorting out what those lasting impacts might be, it’s clear that a host of customer expectations ...

It’s important to ensure everyone has a positive experience with your brand across all touchpoints. A great way to make this happen is by creating a customer journey map. This will provide you with ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Justin Fredericks The ...

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Aternity ®, the leader in Digital Experience Management (DEM), today announced Aternity User Journey Intelligence, expanding its digital experience management (DEM) ...

It’s time to roll up your sleeves and reshape the ecommerce customer experience with these seven ecommerce customer experience strategies. Collaborating with a branding and content design agency can ...

Who do modern companies cater to? Despite various characteristics of targeted audiences and demographical metrics, today businesses compete in satisfying a digital customer. Technologically savvy and ...

A new, first-of-its-kind report by Drive Research, focused on the full User Experience journey of in-car payment systems, shows that these services have become an extremely desirable convenience ...

Customer experience means a lot more these days than collecting NPS data. We caught up with Zendesk's Chief Customer Officer to find out how to make it golden One of the most important trends in ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...