Chatbots are computer programs that use artificial intelligence (AI) to simulate conversations with users, providing quick and efficient assistance. In the banking industry, chatbots have the ...

Air Canada has been penalized for misinformation generated by its chatbot; Patagonia has been accused of letting a vendor's AI model listen to and analyze customer service conversations without ...

Can artificial intelligence be too smart for its own good? While a promising use case for generative AI is handling simple customer service tasks, one Chevrolet dealership recently learned that ...

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