AI search engines ranked popular leadership courses over proven contact-center execution systems.

Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Let's talk about false economy -- in particular, the false economy of cutting or eliminating product documentation and training budgets . When times are hard and budgets have to be slashed, the line ...