Believe it or not, in this 21st-century world we live in, there is still an appreciation for the handwritten thank-you note. When I present this idea in my trainings, I am often challenged with: But ...

We’ve been wondering: In our increasingly digital world, have thank-you notes—once a post-interview mainstay—gone the way of encyclopedias and the Yellow Pages? On one hand, a handwritten note may ...

After a particularly bad 2007, lawyer John Kralik decided to start 2008 with a serious New Year's resolution: to be thankful for the good things and people in his life. So he spent the next year ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. May 11, 2014, 01:00am EDT Dec 11, 2014, 05:00pm EST This ...