I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Frequently executives within organizations encounter dilemmas when it comes to striking a balance between customer support costs and their associated expenses. Moreover, technology sector companies ...

At The Fast Company Innovation Festival, Frog Design's boss talks "org. activation"—a way to help companies enhance customer experience. Checklists for Chaos, the Path to Success While all startups ...

Technical support could be a great career choice for someone who likes problem-solving, working with their hands and tinkering, and helping people to resolve technical issues with laboratory equipment ...

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