Salesforce on Tuesday released LiveMessage, a chatbot that lets enterprises users engage customers through messaging apps such as Facebook Messenger, SMS or MMS directly within its Service Cloud.

When Salesforce introduced Einstein, its artificial intelligence platform in 2016, it was laying the ground work for artificial intelligence underpinnings across the platform. Since then the company ...

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Even if your company isn’t one of Salesforce’s myriad clients, this system is a little sample of the future, and yet another example of how AI is encroaching on diverse sectors of everyday work life.