What percentage of the time when you call someone do you speak to a live person? My guess is you’d be happy with a 10% success rate. That is, get one person out of 10 tries and you’d be clicking your ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. How many articles, videos, ...

Joint sales calls can take place over the phone or in person, depending upon the circumstances of the call. As a manager, you might have to join one of your sales reps on a call at some point. Your ...

Begin the interview with an open-ended question, such as "Tell me about your call-center work experience." Ask candidates about their experience at all levels within the call center or sales ...

The best sales teams understand that the work starts long before outreach. If you’ve been in sales for longer than five minutes, you know the old rules don’t hold up anymore. Cold outreach is colder ...

I received an email from a reader and, by the time I got done with my response, a column had written itself ... Dear Bill: In your October Printing Impressions article, “How to Improve Your ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More As the generative AI era continues full steam ahead, and more and more ...

I wrote a while ago about when and how the founder in a startup should decide that he or she no longer needs to be making every sales call. My focus then was on the importance of understanding and ...

Email, instant message, and texting have become the norm. But I have to break it to you, for freelancers and entrepreneurs, the ability to talk on the phone still matters. Did you know that 77% of ...

Ever wonder if your phone is the only one ringing off the hook with technology vendor sales pitches? It’s not. Here’s how other IT managers deal with the relentless vendor calls and e-mails. In my ...