2014 is a year for exciting and delighting customers on their terms – every time, everywhere. The strategy to embrace is omni-channel – ensuring you have a way to deliver brand experience, engagement, ...

The retail industry is undergoing a remarkable transformation, presenting a host of new challenges and opportunities for many businesses, including those new to retail. Two significant themes that ...

NEW YORK--(BUSINESS WIRE)--The first paragraph of the release dated Jan. 16, 2017, should read: A leading specialty retailer of apparel, accessories, and footwear for fashion-conscious young men and ...

Because omni-channel marketing is a relatively new and emerging concept, there's still time for print service providers to start small and expand in the future. In an earlier blog, I defined the ...

A Google report, The New Multi-screen World: Understanding Cross-Platform Consumer Behavior showed that 90 percent of consumers surveyed reported using more than one device -- whether that meant a ...

SAN FRANCISCO--(BUSINESS WIRE)--PredictSpring, a leader in omni-channel commerce and modern POS technology, today announced that Bouclair, the home furnishings and décor brand known across Canada, has ...

More than eight in 10 agencies (81%) will increase tech investments in 2017, with 75% saying they will focus on personalization and customer journeys, according to research by omni-channel provider ...

Omni-channel commerce will continue to be the name of the game in 2023. While inflation, spending uncertainty, and planning challenges are putting pressure on retailers, consumers will continue to ...

Omnichannel is the white whale of the retail sector. But as the vision for omnichannel enters its third decade, the question remains whether new technologies and a relentless retailer focus on ...

Last time we took a close look at Hästens, the pandemic was in full swing, and retailers were scrambling (see Stuart's Hästens makes its omni-channel retail bed with Apple and Salesforce). Fortunately ...

Samsung Electronics Canada Customer Service has been recognized for its innovative approach to providing seamless Omni-channel experiences to customers. At the International CX Awards held in November ...

Taco Bell’s chief digital and technology officer will explore the omni-channel experience in QSR and beyond. When you purchase through links on our site, we may earn an affiliate commission. Here’s ...