SAN FRANCISCO, CA--(Marketwire - Sep 18, 2012) - SALESFORCE.COM DREAMFORCE -- ITinvolve, the first cloud-based social IT service management solution, today announced it has launched ITinvolve for ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced it has been positioned by Gartner, Inc., in the “Niche” quadrant of the 2013 Magic Quadrant for ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced it was named a November 2019 Gartner ® Peer Insights ™ ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

When it comes to monitoring today’s complex, heterogeneous, multi-platform computing environments it is the power of IT Service Support Management tools that help infrastructure and operations teams ...

IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the activities of the broader IT support organisation. IT service desk tools themselves are no ...