AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

IT operations are increasingly “blessed” with a wealth of metrics concerning the supply of IT services. Dashboards and key performance indicators offer many IT shops a unique view into the cost of ...

What's a service catalog? Is it iTunes for the enterprise? Is it an online directory? Is it a resource for developers? Is it one of the stipulations of ITIL/IT service management best practices? It's ...

A retired manager tells how IT at Starbucks went from muddle to organized via a service catalog. Three years ago, Starbucks’ IT department found its services as muddled as a “venti soy, decaf mocha, ...

A well-crafted cloud services catalog promotes cloud cost optimization, frees up your engineers and architects, and promotes self-service cloud adoption. Here’s how. As we slog into another year of ...

The concept of an IT service catalogue isn’t a new one. Back in the last century IT departments were proving mechanisms to allow business users to automate their requests for IT services. Most often, ...

Online sellers make the web shopping experience remarkably easy. Consumers browse through a selection of products; compare by quality, size, price, and other variables; choose what best suits their ...

Sixth in a series of articles expanding on “Ten Steps to Modifying User Behavior and Reducing IT Costs,” an October Computerworld.com column by Computer Associates International Inc.’s Stevie Sacks.

Use this spreadsheet to inventory all products and services and help categorize each type offered by your IT department. Developing an IT service catalog is about more than implementing a chargeback ...