Under Armour appointed Jillian Gorman as head of digital experience for the Americas.

SAN FRANCISCO--(BUSINESS WIRE)--Asana, Inc. (NYSE:ASAN)(LTSE:ASAN), the #1 AI work management platform, today announced the appointment of Josh Abdulla as Head of Customer Experience. Abdulla will ...

At Vida World, Singh was involved in building customer-led frameworks and digital services to support the brand's electric ...

Did you know the root of the word “restaurant” is the French verb “restaurer,” meaning “to restore.” Today going out to eat doesn’t always feel like that, but hot pot chain Haidilao set out to be ...

CMSWire Advisory Board members reveal why operating models, decision rights and trust define the next era of CX.

Forbes contributors publish independent expert analyses and insights. A recent study by Harvard Business Review, conducted in collaboration with Tata Communications, reveals some unexpected news and ...

Zendesk, a stalwart in the customer experience (CX) space, has been integrating artificial intelligence (AI) into its platform for over a decade. But where it once pushed its vision of how AI can help ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Former LiveRamp Chief Customer Officer brings two decades of experience driving customer value and growth Abdulla brings over 23 years of experience in customer-facing roles spanning professional ...