I recently had a chance to sit down with Matt Schvimmer of ServiceNow to talk about the news of their HR Service Automation application. The conversation was about how their Service Automation ...

While Oracle’s takeover of TOA Technologies has sparked M&A activity in the field services space, ServiceNow is planning expansion into new areas in order to grow its service management footprint.

Author’s Note: I requested a briefing from ServiceNow, a provider of IT Service Management and other solutions, to see if they use their own software solutions. Specifically, I wanted to see if they ...