Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

Glean’s model-agnostic approach provides businesses their choice of LLMs, offers secure end-to-end deployment on Amazon Bedrock Glean has seen significant interest in Claude from its enterprise ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Glean, the enterprise AI assistant platform, today announced support for Claude, Anthropic’s industry-leading large language model (LLM), using Amazon Bedrock.