The definition of a salesperson is “an individual who sells goods and services to another entity.” This sounds simplistic enough, but when applying this responsibility to your field technicians, there ...

Are you looking for a career with variety, stability and strong growth potential? Becoming a field service technician offers all of that and more. At Cummins, we believe in supporting skilled ...

A huge change is sweeping across the field service workforce, not only transforming how they work, but also elevating the profile of their role as a key touchpoint with customers. For a long time, the ...

I’ve talked with a number of field service leaders recently about their struggles in finding and hiring good talent. Then last week, NPR posted this article that really caught my eye. The article ...

There have been several studies since the COVID pandemic highlighting the impact of those difficult years on productivity and economic growth. Every industry it seems has been looking for answers.

Remember when our idea of customer service was one touch point, a call center which allowed for limited customer interactions? Fast forward to today, and what used to be thought of as customer service ...

SAN FRANCISCO (KGO) -- Telecommunications company Sonic has seen its business explode since the start of the coronavirus pandemic. Thousands of people rely on stable Internet and phone connection to ...

Field service technicians are professionals anyone can count on to deal with repairs. They will be on-site to help fix the problems and allow things to run smoothly again. The skills and expertise ...

BEAVERTON, Ore.--(BUSINESS WIRE)--Pacific Office Automation (POA), the largest independent office equipment dealer in the U.S., has partnered with Portland Community College (PCC) to develop a Field ...