Built on the Service Cloud Platform, new innovations for Field Service Lightning arm the mobile workforce with image recognition technology, smart equipment management and deep analytics to bolster ...

Salesforce.com's annual Dreamforce expo kicks off this week, bringing with it a bevy of product announcements and updates across the CRM giant's portfolio. This year, the Dreamforce centerpiece is ...

Service Cloud Einstein combines CRM data, AI and guided processes, empowering service agents to deliver intelligent recommendations, instant service and seamless experiences to customers With Einstein ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Salesforce plans to help its customers upgrade the tools ...

At last week's Salesforce World Tour DC, Salesforce announced new Einstein GPT and Data Cloud capabilities for Flow, Salesforce’s business process automation solution. It also announced new Data Cloud ...

To learn more about our editorial approach, explore The Direct Message methodology. With the launch of Einstein High Velocity Sales Cloud today, Salesforce deploys AI to speed up the sales cycle, and ...

Salesforce is launching Service Cloud Einstein this morning, or rather, it is launching some parts of Service Cloud in which Einstein has been added. Einstein, of course, is Salesforce's version of ...

Salesforce on Tuesday announced the release of the Einstein High Velocity Sales Cloud, a bundle of technologies and features aimed at boosting productivity for sales teams. Salesforce's Spring 2017 ...

Salesforce today launched Einstein AI and Analytics for Field Service Lightning, a release that uses the company's artificial intelligence and analytical tools to empower mobile workers with new ...