With AI-powered features in WhatsApp4Dynamics, we’re enabling businesses to move beyond routine replies and towards ...
Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm-- Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and ...
Microsoft in June 2022 rolled out a host of new features as it continues rapidly developing Teams, its collaboration platform for hybrid work with 270 million monthly active users. Multitasking in ...
Business marketing teams who want to come up with new campaigns will soon be able to use new AI features with the Microsoft Dynamics 365 Customer Insights platform, with some assistance from startup ...
Microsoft this week announced Microsoft Teams and Dynamics 365 improvements designed to help retailers. The improvements enable improved communications with so-called "front-line workers" in retail ...
At Microsoft's signature event this past week, collaboration priorities like improving workflow and communications came to the forefront. Here are the collaboration announcements that showed Microsoft ...
Microsoft offered a glimpse of the metaverse in the enterprise Tuesday at its Virtual Ignite conference with the announcement of Mesh for Teams and Dynamics 365 Connected Spaces. Mesh for Teams ...
Microsoft 365 Copilot early access testers can try it out now before a broader rollout. Microsoft 365 Copilot early access testers can try it out now before a broader rollout. is a senior editor and ...
During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...
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