In business, we must adapt to treating customers according to their needs and expectations, not ours. This shift in perspective is crucial for delivering truly exceptional service ...

Millions of Amazon customers may be eligible for refunds following a historic settlement with the Federal Trade Commission.

As a services business, this can be a huge distraction and a juggling act. When you’re growing, it’s tempting to take every type of client on. But as ...

The FTC says Amazon used deceptive tactics to get customers to sign up for Prime and then made it difficult for them to cancel.

The FTC announced today that in a “historic” settlement, the company has agreed to pay $1.5 billion in refunds to an ...

Amazon has reached a historic $2.5 billion settlement with the Federal Trade Commission which said the online giant tricked ...

Amazon has reached a settlement of $2.5 billion following allegations that it manipulated customers into Prim subscriptions.

Thanks to an FTC anti-trust lawsuit filed in June 2023, Amazon now has to pay Prime users up to $2.5 billion as compensation ...

Amazon Prime customers who signed up via the company's “Single Page Checkout" in the last six years may be eligible for a ...

Chun also ruled that two Amazon executives named as individual defendants — Neil Lindsay and Jamil Ghani — were so entwined ...

The Federal Trade Commission (FTC) accused Amazon of tricking customers into its Prime membership, and making it difficult to ...

The FTC says Amazon tricked customers into signing up for its Prime memberships and made it hard for them to cancel.