What's the latest on benefits of CRM software? Vendors get their say. Customer relationship management (CRM) platforms are used to manage the relationships a brand has with its customers throughout ...

The CRMs of today are better able to manage the relationships a brand has with its customers through the entire customer lifetime. Customer relationship management (CRM) platforms are typically used ...

Ask a hundred people in your organization to define customer relationship management (CRM), and you’ll get a hundred different responses. Such is the state of understanding regarding one of the ...

Los Angeles, California - February 02, 2026 - PRESSADVANTAGE - Rocket CRM has announced continued development and ...

Voice AI agents are evolving far beyond yesterday’s IVR menus — and for some brands, customers are now saving their AI agent’s number and recommending it to friends like a trusted local service ...

Whether you need a CRM for sales, customer service, or marketing, we've got the examples to get you started. We may receive a commission from our partners if you click on a link to review or purchase ...

Artificial intelligence and ChatGPT promise to revolutionize customer service automation, but is that what customers really want? What if AI in the CRM stack leads to dissatisfied B2B customers ...

A CRM (customer relationship management) is a single software platform that allows businesses to manage and monitor customer relationships with both current and potential customers. With a good CRM, ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Agent.ai, a leading provider of customer support tools, is announcing that its suite of CRM products, called Unlimited, will be made completely free, regardless ...

The halcyon days of big banks with big, multi-year IT projects and loyal-to-a-fault customers are gone. Post financial crisis, a much tougher, leaner, and competitive banking environment has emerged, ...

If traditional, hotline 311 calls and fully staffed call centers are financially unsustainable, then the future of customer service and CRM might be found in the city where the first mobile app was ...

Today we are surrounded by so many techy acronyms: IoT, ML, AI, VR, CX, (to name a few), that we sometimes forget about one of the originals: CRM. Doing simple searches of CRM solutions, you find ...