Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. It's hard to find a travel company that doesn't claim to offer the best ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

With widespread flight cancellations and severe congestion at major airports, travel platforms are rolling out emergency measures to support stranded and distressed passengers. On December 5, IndiGo ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--If last year’s industrywide customer satisfaction improvement pointed to the travel industry returning to normal, then this year’s marks confirm it: Travel is back!

Traditionally, customer service was confined to phone calls and emails. However, the advent of social media has shifted this paradigm. Platforms like Facebook and Instagram now serve as touchpoints ...