Companies use customer representatives to answer customers' questions, handle technical problems and collect payments.The representatives usually take questions or discuss issues by phone or in person ...

Working in the customer service department involves several tasks that need to be performed exceptionally. These could include answering inbound calls, figuring out the answer to a client's inquiry, ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Starting a customer service training business will allow you to teach valuable skills, and help companies and employees reach their potential. Customer service is the backbone of every business, but ...

Since 86% of customers are willing to pay more for a better customer experience, your primary responsibility as a customer service representative is to provide excellent customer support, ensuring ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...