One of many insightful quotes from Bill Gates offers powerful advice for business owners: "Your most unhappy customers are your greatest source of learning." Taking steps to turn customer complaints ...

Not every supermarket chain is built the same, and some have some pretty unhelpful staff members. We did a deep dive into ...

Making a customer complaint is enough of a hassle on its own, but it’s made worse with all the barriers that companies can put in your way—like automated chatbots, unhelpful customer reps, or simply ...

Today, hundreds of companies are engaged in winning customers and even place special and frequent emphasis on keeping current customers satisfied. While both aspects are central to the proper ...

The angst is reflected in the number of customer service complaints that have been filed in the past several weeks. Customer service complaints have increased. Coronavirus has left customers desperate ...

Transamerica Corp., one of Cedar Rapids’ largest employers, is under review by the Iowa Insurance Division for a rash of complaints related to the company’s taking over customer service for Vanguard ...

ELK GROVE VILLAGE, Ill. (CBS)-- A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers. As CBS 2's Tim ...

The Maine Public Utilities Commission on Thursday punished Central Maine Power Co. with a $10 million earnings cut after a year-long investigation into ratepayer complaints and deciding CMP “must meet ...

Washington Gas’s customer service, or reported lack thereof, has prompted a flood of calls to Virginia’s utilities regulator. The State Corporation Commission tells ARLnow that its utilities ...