Customer behavior insights. Sentiment analysis improves customer satisfaction and allows businesses to act on customer feedback quickly. Weather and sentiment synergy. Combining weather data with ...

Here’s what you must track to understand what’s on the minds of your customers and what influences their buying decisions. Only 54% of sales professionals go beyond selling their product and help ...

Ultimately, we are shifting to an environment where success lies in anticipating what customers want before they ask for it.

While Michael Connelly writes mysteries, in all his books, there’s a real undercurrent of lessons about how we can approach customer needs. I live in Southern California, so it’s no surprise I spend a ...

(By Loyd Ford) Whether you have used one for decades or maybe it’s new to you or your team, having and using a strong customer needs analysis is key to building relationships and being a problem ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Meeting customers' expectations is every company's goal. Companies strive to provide an exceptional customer experience. Most businesses will want to leverage customer experience as a competitive edge ...

As c-store operators roll out additional services, new areas of concern need to be considered. Charging stations for EVs can provide a new revenue stream for store owners and increase foot traffic.

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Krishna Kutty “Get closer ...

Customer segmentation is all about categorising a company’s customer base into distinct groups based on critical parameters. While creating customer segments, a SaaS player may only consider primary ...

Traditional mission statements focus on the company, not the customer. To create a more customer-centric organization, start with changing your mission statement by giving it an external focus. While ...