The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Cody Barbo It’s common ...

Every tech executive has sat through the ritual: the monthly Voice of Customer review where product managers present their "top five complaints" and everyone nods knowingly. But while you're managing ...

When capturing requested feedback from customers, it's vital to offer a simple, user-friendly feedback mechanism that requires minimal effort to complete. Crafting a successful customer feedback ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

Opinions expressed by Entrepreneur contributors are their own. A common word of advice for entrepreneurs is to build what they personally want, but this can prove to be a path to failure. After all, ...

Customer feedback is one of the most important resources for a business owner. Who better to highlight what your business is doing well and how it can improve than the people interacting with it on a ...