Eliska Dockalova discussed with CMSWire what's top of mind in her role as director of customer experience at Kiwi.com Eliska Dockalova has a lot on her plate. She’s director of customer experience for ...

The rise of social media has radically altered the state of customer communications. Organizations now have unparalleled insight into customer wants, needs and -- more importantly -- into their ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...

Don Peppers, a speaker at the marcus evans CMO Summit 2017, discusses how CMOs can humanise the customer experience and the qualities of a truly frictionless customer experience. Interview with: Don ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.