SACRAMENTO, Calif. — Many people have called California's Economic Development Department (EDD) hundreds of times, days on end. Maybe they were hung up on after waiting on hold for hours. These ...

BRANDI: SOMETHING WE WILL CONTINUE TO FOLLOW HERE AT KCRA. ANOTHER BIG STORY TONIGHT, CALL CENTER CHAOS, THE LATEST IN OUR ONGOING INVESTIGATIONS INTO CALIFORNIA’S EMPLOYMENT DEVELOPMENT DEPARTMENT.

SAN FRANCISCO -- Anyone who's had to deal with the Employment Development Department over the past year knows how difficult it is to get someone on the phone to help with their unemployment claims.

The state Employment Development Department is so overwhelmed by people wanting to file for unemployment that the computerized phone line is hanging up on callers. When you call EDD’s toll free number ...

TRACY, Calif. - A laid-off Tesla employee who got so frustrated about not being able to get through to the Employment Development Department that he hired a bot to make automated phone calls has ...

SACRAMENTO, Calif. -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 new ...

LOS ANGELES (CBSLA)-- As people continue facing problems with getting through to the Employment Development Department for their unemployment benefits, some are turning to technological solutions.

The embattled unemployment agency call center, finding people usually have trouble getting through only on weekday mornings, is cutting back its hours. Instead of the current service, which operates ...

CALL CENTER. >> THEY TOLD ME 28 MINUTES, I WAS ON HOLD FOR 59 MINUTES. BRIAN: WHEN SOMEONE DID ANSWER, SHE DID NOT GET TO ANSWER A QUESTION. >> I COULD NOT HEAR THEM OR UNDERSTAND WHAT THEY WERE ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. SACRAMENTO, Calif. (KTXL) — Two local men ...

SAN FRANCISCO -- Monday ended a two-week hiatus at the EDD to clear a backlog of cases and stop rampant fraud. During the two weeks, EDD has been trying to stop unemployment payments from going out to ...

SACRAMENTO, Calif. (KGO) -- A year into the pandemic and the state's unemployment call center is still overwhelmed with callers. On Thursday, the Employment Development Department announced that 251 ...