In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...

Scaling AI, fielding labor strikes, facilitating shipments during climate disasters—2024 has been anything but dull for business owners. Accordingly, they’ve had to fortify their customer service ...

It’s not just up to your sales or service teams to give good customer service; every employee plays a role. Learn how to build a customer-centric culture that exceeds customer expectations and sets ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Newsweek and global data research firm Statista have teamed once again to identify America’s Best Customer Service Companies. Based on an independent survey of more than 25,000 U.S. customers, the ...

Best Buy plans on launching an AI-powered customer support service, a week after conducting mass layoffs of Geek Squad employees. Best Buy is developing the project using Google's Gemini AI models, ...

Two new products developed in-house, two new bundles of existing apps, and free access to its Rovo AI agent — Atlassian has plenty of product news as the first full day of its Team '25 conference ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. When it comes to the best cruise line for customer service, Lauren ...

American Airlines announced the layoff of hundreds of employees Monday as the carrier seeks to reorganize and improve its customer service team, according to the airline. "Today, we announced updates ...