Workers who possess exemplary listening skills are valuable members of the workplace. Effective listening skills support customer service initiatives, benefit workplace relationships and prevent ...

There’s a cute story of the worker returning to his desk, trembling, after his annual review with his boss. “What’s wrong?” asked his co-worker. “Boss said I have two problems, and I need to work on ...

To become an effective communicator, you need to learn to listen just as much as you need to learn to speak. Unfortunately, most people focus more on the speaking than they do on the listening.

The skills of communication and listening may seem obvious, ordinary, or boring. Yet using the basic process of listening helps you connect well with others professionally and personally. In all ...

Look around the room during a lecture, presentation, or lunchroom.The tell-tale signs of people not listening are everywhere. Some individuals put on a blank stare that can only be described as their ...

Listening skills assessment is as important as technical skills assessment in many performance evaluations, particularly for those employees who deal directly with clients or the public. While it is ...

Interviewing is full of uncertainty. What set of skills are really the most important? What does it take to rise above the rest? The answer: “Soft skills.” Soft skills are what enables someone to get ...

Whether you’re on a sales call or a blind date, listening is everything. For salespeople, being a good listener means closing more deals and meeting revenue goals—in fact, data from Gong shows the ...

When we think of characteristics of a strong leader, “great listener” typically isn’t one of the first skills to come to mind, but maybe it should be. Particularly in this Covid-19 era as leaders are ...