My favorite type of onsite meetings are those where I help to solve a major problem. A couple of days ago I was visiting a large online gaming company. Most of what they do revolves around a web-based ...

Device Layer provides the health status of network devices, enabling network operations teams to deliver better application and service performance. Understanding user experience is becoming ...

The server-side architecture of an application can have a significant impact on how well the application performs. I’ve seen examples where an application server had to make queries against a database ...

Users continue to report issues with launching Aperture after applying the Pro Application Support 4.0 update. Previously mentioned fixes include deletion of specific cache, plist and application ...

Legacy applications are one of the most difficult issues to face within IT. A rip-and-replace approach is expensive, difficult to cost-justify and tends to interrupt business. Meanwhile, the legacy ...

The endless catalog of IT failure rests on a foundation of poor judgment, inadequate communication across business groups and information silos, and conflicting agendas. Most of my blogging discusses ...

Cloud-based applications have revolutionized the way we do business: they make doing business more convenient for customers and more efficient for companies. Yet, cloud-based service applications may ...