Times RepublicanOpinion

Answering more than phones — Recognizing the true work of 911 professionals part 1

When people think about 911, the image that often comes to mind is a person sitting at a desk answering phones and passing ...
WRAL

Social Security says agents answer the toll-free phone line in 8 minutes, on average. Here’s why that’s misleading

(CNN) — As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. (CNN) — As Social Security Commissioner ...
The Indianapolis Star

Fraud cost local residents and businesses as scams continue in Athens

Athens residents are being targeted by phone scammers impersonating law enforcement and business owners. One woman lost $981 after being told it was needed for her father's release from jail. A motel ...

AT&T customers will soon get their own AI receptionist to answer calls and block spam

Instead of you trying to decide whether to answer, this assistant will pick up the call itself. Using voice-to-voice and agentic AI skills, the receptionist will then ask questions to determine if the ...
CNN

Social Security says agents answer the toll-free phone line in 8 minutes, on average. Here’s why that’s misleading

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...