To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

In the age of AI, great customer experience (CX) hinges not on speed alone, but on empathy. This article explores why fully ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their plans in a year or two.

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Tech company’s HTS Assist portal can handle reservations and respond to queries much faster than real agents, Hopper ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website.

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the most significant transformations. And with the rise of autonomous AI, in ...

Forrester research reinforces this: Its 2025 Customer Experience Index found that North American consumers’ perception of customer experience quality has declined for a fourth consecutive year, ...

The gardening specialist is working with NTT Data Business Solutions to take the strain out of manual data entry.

Utilities face increasing challenges from service disruptions, rising costs, and fraud threats. Implementing AI solutions ...